Comfort Collection

Privacy policy
Refund policy
Terms of service
Contact information
Shipping policy

Shipping Policy

All orders placed through Seven 2 Seven are considered pre-orders. As a small, founder-led brand, each order is carefully packed and shipped by our founder while she manages inventory, daily business operations, and her responsibilities at the bedside. We appreciate your patience and support.

Processing & Delivery

Please allow up to 4–5 weeks for your order to be processed, shipped, and delivered. Many orders may arrive sooner, but timing can vary based on order volume, shipping location, and carrier transit times.

Shipping Address

Please make sure your shipping address is complete and correct, including any apartment, unit, or suite number.

Seven 2 Seven is not responsible for delays or returned packages caused by incorrect or incomplete address information. If a package is returned to us for this reason, the customer is responsible for the additional shipping cost to resend it.

Order Changes

We will do our best to accommodate order or address changes, but changes are not guaranteed, especially once fulfillment has begun.

Shipping Costs

Shipping costs are calculated by the carrier based on location, package weight, and number of items. Customers are responsible for all applicable shipping costs.

Shipping Protection

As of October 2026, we offer Package Protection with every order. Package Protection covers eligible items and packages that are lost, stolen, or damaged in transit.

If you would like to opt out of Package Protection, select “Checkout without Protection” before proceeding to checkout.

Please note: If you choose not to purchase Package Protection, you accept that Seven2seven is not liable for items that are lost, stolen, or damaged in transit.

If your order was placed with Package Protection and your package was lost, stolen, or damaged in transit, file a claim with the link below:

Without Shipping Protection

Once the package is marked as delivered by the carrier, we are not liable for lost or stolen packages. If this occurs, please contact the carrier directly to start an investigation. We would not be liable to issue any type of refund or credit for such cases as the carrier confirms delivery of the package.

With Shipping Protection

We cover the value of the orders that were investigated and found to be stolen or lost in transit, if the package is marked delivered and confirmed delivered by the carrier customers are not eligible for a refund or credit for the value of said shipment.

*If the address provided for shipment is to a freight forwarding or 3rd party shipping company, we are not liable for the package or contents after delivery regardless of purchasing shipping protection

Delivery Issues

Once your package has been transferred to the carrier, Seven 2 Seven does not control the delivery process. Questions regarding tracking, delays, delivery attempts, or other shipping concerns should be directed to the carrier.

Seven 2 Seven is not responsible for packages that are lost, stolen, misdelivered, or damaged while in the carrier’s possession or after confirmed delivery.

We are always happy to assist where possible. For support, please contact hello@seven2seven.co

Damaged or Defective Items

If your order arrives damaged or you receive an item with a manufacturing defect, please contact us at hello@seven2seven.co within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item

Please keep all original packaging until your request has been reviewed.

Approved claims may be resolved through a replacement, store credit, or refund depending on the circumstances and product availability.

Missing or Incorrect Items

If an item is missing from your package or you received the incorrect item, please contact us within 7 days of delivery.

Please include your order number, the item that is missing or incorrect, and photos of the package and items received.

We may review fulfillment and shipping records before providing a resolution.

Returns & Exchanges

Please refer to our Returns & Exchanges Policy for information regarding eligibility, deadlines, and return instructions.

By placing an order with Seven 2 Seven, you acknowledge and agree to the terms above.

Return Policy

What is the return policy?

At Seven2Seven, we take pride in the quality and curation of every release. Because many of our pieces are offered in limited quantities and may sell out quickly, please review our return policy before purchasing.

Returns

We accept eligible returns within 14 days of delivery.

To qualify for a return, items must be:

Unworn and unwashed
In original condition
Free from stains, odors, makeup, deodorant, pet hair, or other signs of wear
Returned with all original tags attached

Once a return label is provided, the package must be dropped off with the carrier within 7 days. Returns shipped after this period may no longer be eligible for a refund.

Return shipping costs are the responsibility of the customer and will not be covered by Seven2Seven unless the return is the result of an error on our part or an approved defective-item claim.

Original shipping charges are non-refundable.

Exchanges

Due to our limited quantities and fast sell-out times, we do not offer exchanges.

If you need a different size, you may return your eligible item for a refund and purchase the desired size if it becomes available in a future release.

We cannot hold or reserve replacement sizes.

International Orders

At this time, all international orders, including orders shipped to Canada, are final sale and are not eligible for return or exchange.

This does not apply to verified fulfillment errors or approved defective-item claims, which will be reviewed by our customer-service team.

How to Start a Return

To request a return, please contact:

hello@seven2seven.co

Please include your order number and the item(s) you would like to return.

Approved returns must be shipped using the return instructions provided by our team.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method.

Return Shipping & Handling: Return shipping costs are the responsibility of the customer. If Seven2Seven provides a prepaid return label, a $7.95 shipping and handling fee will be deducted from the refund. Original shipping charges are non-refundable. This fee does not apply to approved defective-item claims or fulfillment errors made by Seven2Seven.

Please allow several business days for the refund to appear after it has been processed, depending on your bank or payment provider.

Items that do not meet the eligibility requirements above may be denied a refund.

Contact us

Name Email*

Phone Comment

Contact Policy

Contact information

Please click 'contact us' for a direct access to send us a message.

Otherwise please email us at hello@seven2seven.co

Please allow 3 to 5 business days for a response.

Privacy Policy

Welcome to Seven2Seven Collective (“Seven2Seven,” “we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your use of seven2seven.co and your purchase of products offered through our online store (collectively, the “Services”).

Seven2Seven is an e-commerce business based in Florida. Our online store is powered by Shopify.

By accessing seven2seven.co, creating an account, or purchasing a product, you agree to these Terms and our Privacy Policy.

If you do not agree, please do not use our Services.

1. Online-Only Store

Seven2Seven primarily sells its products through our online store at seven2seven.co.

Purchases made through the website constitute transactions directly between you and Seven2Seven. Shopify provides the technology used to operate the store but is not the seller of Seven2Seven merchandise.

2. Eligibility

You must be legally capable of entering into a binding purchase agreement to place an order through our Services.

If you are under the age of majority where you live, you may use the Services only with the involvement and authorization of a parent or legal guardian where required by law.

3. Customer Accounts

Certain features may allow you to create or use a customer account.

You are responsible for:

Providing accurate account information.
Maintaining the confidentiality of your login information.
Protecting access to your account.
Activity occurring through your account.

Please notify us at seven2sevenco@gmail.com if you believe your account has been accessed without authorization.

4. Products

Seven2Seven offers apparel, accessories, and related merchandise.

We make reasonable efforts to accurately display:

Product descriptions.
Product photographs.
Colors.
Sizing information.
Prices.
Availability.

However, colors and appearance may vary depending on your screen, device, lighting, manufacturing process, or other factors.

Minor variations that are ordinary for apparel or merchandise do not necessarily constitute a product defect.

Product descriptions, pricing, availability, designs, and collections may change without notice.

5. Limited Drops and Availability

Seven2Seven products may be produced or sold in limited quantities.

Items may sell out and may not be restocked.

Adding an item to your cart does not guarantee availability or reserve the item until the order is successfully completed and accepted.

We may limit quantities purchased by an individual, household, account, payment method, or shipping address when reasonably necessary to protect product availability or prevent unauthorized resale or fraud.

6. Pre-Orders

Unless expressly stated otherwise on a product page, orders placed through Seven2Seven may be fulfilled using our pre-order model.

Because Seven2Seven is a small, founder-led business and products may be fulfilled in limited production runs, orders are not necessarily available for immediate shipment.

Customers should review the estimated fulfillment information displayed on the website before purchasing.

Our current general fulfillment estimate may allow up to 4–5 weeks for an order to be processed, shipped, and delivered, although many orders may arrive sooner.

Timing may vary based on:

Order volume.
Product availability.
Production timing.
Shipping destination.
Carrier transit times.
Holidays.
Circumstances outside our reasonable control.

By purchasing a pre-order item, you acknowledge that the product may not ship immediately.

7. Orders

Submitting an order constitutes an offer to purchase the products in your order.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including due to:

Product unavailability.
Pricing or listing errors.
Suspected fraud.
Payment problems.
Inventory issues.
Prohibited resale activity.
Shipping restrictions.
Technical errors.

If we cancel an order after payment has been successfully collected, we will provide an appropriate refund for the canceled merchandise.

8. Order Information

You are responsible for reviewing your order before completing checkout.

Please make sure that your:

Product.
Size.
Quantity.
Email address.
Billing information.
Shipping address.
Apartment, unit, or suite number.

are correct.

We will try to accommodate requests to change an order or shipping address, but changes are not guaranteed once fulfillment has begun.

Contact seven2sevenco@gmail.com promptly if you notice an error.

9. Prices

Prices displayed on seven2seven.co are shown in the currency presented to you on the website.

Prices may change without notice.

The price applicable to your purchase is generally the price displayed when the order is submitted, subject to correction of obvious errors permitted by applicable law.

Unless expressly stated otherwise, displayed product prices may not include:

Shipping charges.
Applicable sales taxes.
Customs duties.
Import fees.
Other government charges.

Any applicable amounts will be disclosed or calculated as appropriate during checkout.

10. Payment

Payment is required through the payment methods made available at checkout.

By providing a payment method, you represent that:

You are authorized to use it.
The information provided is accurate.
You authorize the applicable charge for your purchase.

Transactions may be processed through Shopify and third-party payment processors.

We may cancel or hold an order if a payment is declined, reversed, flagged for fraud review, or otherwise cannot be successfully verified.

11. Shipping

Shipping charges are calculated based on applicable factors such as:

Destination.
Package weight.
Number of products.
Carrier rates.

Shipping charges are displayed during checkout where applicable.

Once your order ships, we may send tracking information to the email address associated with your purchase.

Delivery dates are estimates rather than guarantees unless expressly stated otherwise.

Carrier delays, weather events, holidays, service disruptions, customs processing, and other circumstances outside Seven2Seven's reasonable control may affect delivery.

12. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Seven2Seven is not responsible for avoidable delays or returned shipments resulting from an incorrect or incomplete address provided by the customer, except to the extent otherwise required by law.

If a package is returned because the address supplied by the customer was incorrect or incomplete, additional shipping charges may be required before the order can be resent.

13. Lost, Stolen, Misdelivered, or Damaged Packages

Once a package has been provided to the shipping carrier, delivery is handled by that carrier.

If tracking indicates a delivery problem, please contact the carrier and Seven2Seven as soon as possible so we can determine what assistance may be available.

Nothing in these Terms eliminates any rights or remedies that cannot legally be waived under applicable law.

For assistance, contact:

seven2sevenco@gmail.com

14. Returns

Seven2Seven currently accepts eligible U.S. returns within 14 days of delivery.

To qualify for a return:

The return request must be made within the applicable return period.
Merchandise must be unworn.
Merchandise must be in its original condition.
Original tags must remain attached.
The merchandise must otherwise satisfy our posted Refund Policy.

To begin a return, email seven2sevenco@gmail.com and include your order number.

Once a return label or return instructions are issued, customers must follow the stated return deadline and instructions.

Customers are responsible for applicable return-shipping costs unless otherwise required by law or specifically agreed to by Seven2Seven.

The separate Refund Policy posted on our website contains the complete applicable return terms and is incorporated into these Terms.

15. Exchanges

Because Seven2Seven merchandise is released in limited quantities and may sell out quickly, we currently do not offer exchanges.

If an eligible U.S. customer needs a different size, the customer may return the original qualifying item under our Refund Policy and purchase another product if and when it becomes available.

We cannot guarantee that another size or replacement product will remain in stock.

16. Canadian and International Returns

At this time, we do not accept returns for Canadian/international orders, except where otherwise required by applicable law.

Customers placing an international order are responsible for reviewing the product, sizing, and order information carefully before completing the purchase.

17. Customs, Duties, and Import Charges

For orders delivered outside the United States, customs duties, taxes, brokerage charges, import fees, or other government charges may apply.

Unless expressly stated otherwise during checkout, these costs are the customer's responsibility.

Seven2Seven does not control charges imposed by foreign governments, customs agencies, or carriers.

18. Promotions and Discount Codes

From time to time, Seven2Seven may offer:

Promotional codes.
Discounts.
Giveaways.
Special offers.
Limited-time promotions.

Promotions may be subject to additional conditions.

Unless expressly stated otherwise:

Promotions cannot be combined.
Discounts have no cash value.
Promotions may expire.
Promotional terms may be modified or discontinued where permitted by law.

We may refuse misuse or unauthorized use of promotional offers.

19. Intellectual Property

The content available through seven2seven.co, including our:

Seven2Seven name.
Logos.
Branding.
Product names.
Graphics.
Photographs.
Videos.
Designs.
Text.
Website layout.
Original marketing materials.

is owned by or licensed to Seven2Seven and is protected by applicable intellectual-property laws.

You may use our website for personal shopping purposes.

Without our written permission, you may not reproduce, sell, distribute, commercially exploit, or create unauthorized derivative works from Seven2Seven content.

20. Reviews, Feedback, and User Submissions

If you voluntarily submit:

Reviews.
Photographs.
Testimonials.
Suggestions.
Feedback.
Other content.

you represent that you have the right to submit that material.

You grant Seven2Seven a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and share that material in connection with operating, improving, and promoting our business, subject to applicable law.

You may not submit material that:

Infringes another person's rights.
Is unlawful.
Is fraudulent or misleading.
Contains malware.
Violates another person's privacy.

21. Ambassador Applications

Seven2Seven may offer an ambassador or promotional program.

Submitting an application does not guarantee acceptance.

Ambassador applications may be reviewed on a rolling basis, and Seven2Seven may select participants based on our business and brand needs.

Any separate ambassador agreement or program rules provided to an accepted participant will control that participant's participation in the program.

22. Acceptable Use

You may not use seven2seven.co to:

Violate applicable law.
Commit fraud.
Attempt unauthorized access to our systems.
Introduce malware or malicious code.
Scrape the website in a manner that interferes with its operation.
Circumvent security features.
Impersonate another person.
Infringe intellectual-property rights.
Abuse our promotions or payment systems.
Interfere with another customer's use of the Services.

We may restrict access where reasonably necessary to protect our website, customers, or business.

23. Third-Party Services

Our Services may depend on or link to third-party services, including Shopify, payment processors, shipping carriers, social-media platforms, or other providers.

Those third parties may have their own terms and privacy policies.

Seven2Seven is not responsible for the operation of independent third-party websites or services outside our reasonable control.

24. Shopify

Our store is powered by Shopify.

Shopify provides the technology supporting our e-commerce operations, but purchases made from Seven2Seven are sales between you and Seven2Seven.

Shopify is not the seller of Seven2Seven products.

25. Privacy

Your use of the Services is also subject to our Privacy Policy, available through the Terms and Policies section of seven2seven.co.

The Privacy Policy explains how personal information is collected, used, and disclosed.

26. Website Availability and Errors

We work to keep seven2seven.co accurate and available, but we cannot promise that the website will always operate without interruption or error.

Information may occasionally contain:

Typographical errors.
Incorrect prices.
Inventory errors.
Product-description errors.
Technical problems.

Where permitted by law, we may correct errors and update information.

If an error materially affects an order you already placed, we will take reasonable steps to contact you and address the order appropriately.

27. Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE DO NOT GUARANTEE THAT THE WEBSITE WILL BE COMPLETELY UNINTERRUPTED, ERROR-FREE, OR FREE FROM EVERY SECURITY THREAT.

THIS SECTION DOES NOT LIMIT WARRANTIES OR CONSUMER RIGHTS THAT CANNOT LEGALLY BE DISCLAIMED.

28. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEVEN2SEVEN WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING SOLELY FROM YOUR USE OF THE WEBSITE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEVEN2SEVEN'S AGGREGATE LIABILITY ARISING FROM A PARTICULAR PURCHASE WILL NOT EXCEED THE AMOUNT YOU PAID TO SEVEN2SEVEN FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LEGALLY BE LIMITED OR EXCLUDED.

29. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Seven2Seven harmless from third-party claims resulting directly from:

Your unlawful use of the Services.
Your material violation of these Terms.
Your infringement of another person's rights.

This provision does not apply to claims resulting from Seven2Seven's own unlawful conduct or where indemnification is prohibited by applicable law.

30. Florida Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any mandatory rights available to consumers under the law of their place of residence remain unaffected where those rights cannot legally be waived.

31. Disputes

Except where applicable law provides otherwise, disputes arising from these Terms or a purchase from Seven2Seven will be subject to the jurisdiction of appropriate state or federal courts located in Florida.

Nothing in this provision prevents a consumer from exercising rights that applicable law requires to be available in another jurisdiction.

32. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted, and the remaining provisions will remain effective.