Refund policy
At Seven2Seven, we take pride in the quality and curation of every release. Because many of our pieces are offered in limited quantities and may sell out quickly, please review our return policy before purchasing.
Returns
We accept eligible returns within 14 days of delivery.
To qualify for a return, items must be:
- Unworn and unwashed
- In original condition
- Free from stains, odors, makeup, deodorant, pet hair, or other signs of wear
- Returned with all original tags attached
Once a return label is provided, the package must be dropped off with the carrier within 7 days. Returns shipped after this period may no longer be eligible for a refund.
Return Shipping & Handling: Return shipping costs are the responsibility of the customer. If Seven2Seven provides a prepaid return label, a $7.95 shipping and handling fee will be deducted from the refund. Original shipping charges are non-refundable. This fee does not apply to approved defective-item claims or fulfillment errors made by Seven2Seven.
Return shipping costs are the responsibility of the customer and will not be covered by Seven2Seven unless the return is the result of an error on our part or an approved defective-item claim.
Original shipping charges are non-refundable.
Exchanges
Due to our limited quantities and fast sell-out times, we do not offer exchanges.
If you need a different size, you may return your eligible item for a refund and purchase the desired size if it becomes available in a future release.
We cannot hold or reserve replacement sizes.
Order Changes & Cancellations
Because Seven2Seven collections are released in limited quantities and inventory is reserved as soon as an order is placed, cancellations must be submitted within 48 hours of purchase.
After the 48-hour window, orders can no longer be canceled.
Please review your size, color, quantity, and order details carefully before completing checkout. Submitting a request within the 48-hour window does not guarantee that a change can be made if the order has already entered processing.
We appreciate your understanding and your help in keeping our limited releases fair and accessible to the Seven2Seven community.
International Orders
At this time, all international orders, including orders shipped to Canada, are final sale and are not eligible for return or exchange.
This does not apply to verified fulfillment errors or approved defective-item claims, which will be reviewed by our customer-service team.
How to Start a Return
To request a return, please contact:
Please include your order number and the item(s) you would like to return.
Approved returns must be shipped using the return instructions provided by our team.
Refunds
Once your return is received and inspected, approved refunds will be issued to the original payment method.
Please allow several business days for the refund to appear after it has been processed, depending on your bank or payment provider.
Items that do not meet the eligibility requirements above may be denied a refund.