Customer Experience & Operations Coordinator

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📍 Location: Tampa, FL — Hybrid
Position: Part-time / Full-time (To Be Determined)

About Seven2Seven

Seven2Seven is a nurse-owned apparel and lifestyle brand created to make nurses feel seen, celebrated, and proud of what they do.

We're a small but growing business with big goals, and we're looking for someone who is excited to grow alongside us!

About the Role

We're looking for a highly organized, detail-oriented, and dependable individual to join our team as our Customer Experience & Operations Coordinator.

This isn't your typical customer service or administrative position! As a growing small business, we're looking for someone who enjoys wearing multiple hats and can help keep our day-to-day operations running smoothly.

Your primary responsibility will be managing our customer service communications and making sure every Seven2Seven customer has a positive experience.

Beyond customer service, you'll also assist with warehouse operations, order fulfillment, returns and exchanges, administrative tasks, event coordination, and general support for our founder, Remi.

We're looking for someone who takes initiative, is comfortable working independently, and isn't afraid to jump in wherever help is needed!

What You'll Be Doing

Customer Experience & Communication

Your primary responsibility

  • Manage and respond to customer emails daily.

  • Assist customers with order inquiries, shipping updates, sizing questions, and product information.

  • Handle returns, exchanges, and order-related concerns according to company policies.

  • Assist with missing packages, damaged items, and shipping carrier inquiries.

  • Process approved refunds, exchanges, and order adjustments through Shopify.

  • Maintain friendly, professional, and personalized communication that reflects the Seven2Seven brand.

  • Identify customer concerns that require additional attention from the founder.

  • Help improve customer service processes and maintain organized communication records.

Warehouse & Daily Operations

  • Receive deliveries and customer returns.

  • Inspect, process, and organize returned merchandise.

  • Assist with packing and fulfilling customer orders when needed.

  • Support inventory organization and stock management.

  • Help maintain an organized and efficient warehouse environment.

  • Assist with preparing merchandise and supplies for product launches and events.

  • Provide additional hands-on support during busy product drops.

Administrative & Founder Support

  • Assist the founder with everyday business tasks and administrative responsibilities.

  • Help manage schedules, appointments, and business-related correspondence.

  • Coordinate with vendors, suppliers, and service providers.

  • Run occasional business-related errands and assist with pickups or deliveries.

  • Organize documents, records, and operational information.

  • Help track ongoing projects and follow up on outstanding tasks.

  • Identify ways to improve efficiency as the business grows.

Events & Special Projects

  • Assist with planning and coordinating Seven2Seven pop-ups, community events, and brand activations.

  • Communicate with participating vendors and event partners.

  • Help organize event materials, merchandise, and logistics.

  • Provide on-site assistance during events when needed.

  • Support new initiatives and special projects as they arise.

Who We're Looking For

Our ideal candidate is someone who is organized, resourceful, trustworthy, and comfortable taking ownership of responsibilities.

Because this role involves several areas of the business, we're looking for someone who enjoys variety and can confidently manage multiple priorities.

Ideal qualifications:

  • Previous experience in customer service, retail operations, or administrative support.

  • Strong written communication skills with excellent grammar and attention to detail.

  • Highly organized with the ability to manage several tasks simultaneously.

  • Comfortable learning and using technology, including ecommerce and customer communication platforms.

  • Ability to work independently, solve problems, and take initiative.

  • Professional, patient, and personable when communicating with customers.

  • Dependable, punctual, and comfortable working in a hands-on environment.

  • Willingness to assist with physical warehouse tasks, including packing orders, handling shipments, and organizing merchandise.

  • Ability to maintain confidentiality and use good judgment when handling customer information and business matters.

  • Availability to work on-site in Tampa, Florida.

Bonus Qualifications

Experience with any of the following is a plus, but not required:

  • Shopify

  • Ecommerce order management

  • Shipping and fulfillment software

  • Customer service

  • Inventory management

  • Small-business operations

  • Event coordination

  • Administrative or executive assistant work

What Makes This Opportunity Unique?

At Seven2Seven, we're a small team where every role makes a difference.

You'll have the opportunity to work directly with our founder, gain experience across multiple areas of an ecommerce business, and play an important part in helping the brand grow.

We're looking for someone who doesn't just want to complete a daily checklist, but genuinely enjoys helping a business operate more efficiently, creating positive customer experiences, and finding ways to make things better.

If you're someone who loves staying organized, enjoys helping others, and thrives in an environment where every day brings something different, we'd love to hear from you!

Ready to Apply?

We're excited to learn more about you!

Qualified applicants will be asked to share their relevant experience, availability, and responses to a few customer service and problem-solving scenarios.

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Hiring decisions are based on job-related qualifications, experience, and ability to perform the role.